Privacy Policy

Last updated: May 27, 2026

Data Controller

Tidvis AB, org. no. 556xxx-xxxx, with address Åskloster, Sweden, is the data controller for the processing of your personal data when you visit our website, contact us, or use our services as a customer.

When our customers (assistance companies, LSS housing operations, and municipalities) use Tidvis to manage employees and users, the customer is the data controller and Tidvis is the data processor. This processing is regulated in a data processing agreement.

Collection of Personal Data

We collect personal data that you voluntarily provide when you use our services, contact us, or otherwise interact with us. The types of personal data we may collect include:

• Name, email address, phone number, and title
• Company details (organization number, address, billing information)
• Login and user logs in the service
• Information you provide via forms (e.g., when booking a demo)
• Technical information such as IP address, browser, and device

Use of Personal Data

We use your personal data to:

• Provide, operate, and improve our services
• Manage the customer relationship and agreements
• Communicate with you, respond to inquiries, and send important operational information
• Fulfill legal obligations, such as the Accounting Act and, where applicable, requirements from the Social Insurance Agency, IVO, and the Social Services Act // TODO: korrläs juridisk term
• Protect our and our customers' rights and prevent misuse

Legal Basis

• Agreement, to deliver the service to you as a customer or user.
• Legitimate interest, to develop the service, market Tidvis to existing and potential customers, and ensure operation and security.
• Legal obligation, to fulfill requirements in law, e.g., accounting.
• Consent, for e.g., non-essential cookies and newsletters. You can withdraw your consent at any time.

Sharing of Personal Data

We never sell your personal data. We share data with third parties only when it is necessary to deliver the service, fulfill legal obligations, or with your explicit consent. We may share personal data with:

• Sub-processors who help us operate the service (e.g., cloud provider, email, and support). All sub-processors are bound by data processing agreements.
• Integration partners (e.g., payroll systems), but only on behalf of the customer and to the extent the customer configures.
• Authorities when required by law or to protect our rights.

Storage and Transfer

Tidvis is hosted within the EU/EEA. We store your personal data as long as it is necessary for the purposes for which it was collected, or as long as required by law. As a general rule, customer data is deleted no later than 12 months after the termination of the agreement, unless longer storage is required by law (e.g., the Accounting Act's 7 years).

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or destruction. Read more on the page Information Security.

Cookies

We use cookies and similar technology to make the website functional, remember your settings, and analyze traffic. You can change your choice at any time via the cookie box at the bottom of the page or in your browser settings. If you choose to decline non-essential cookies, some features may be affected.

Your Rights

Under GDPR, you have the right to:

• Request access to the personal data we process about you
• Request correction of inaccurate or incomplete data
• Request deletion under certain circumstances
• Object to or request restriction of processing
• Request data portability
• Withdraw consent you previously provided
• Submit a complaint to the supervisory authority, the Swedish Authority for Privacy Protection (IMY), imy.se

Contact Us

If you have questions about how we process your personal data or want to exercise any of your rights, you can reach us at:

• Email: info@tidvis.se
• Phone: +46 33-722 10 10
• Post: Tidvis AB, Åskloster, Sweden